terms of sale
| Shop Name | huko |
|---|---|
| Seller | discovery-go Co., Ltd. |
| Operating Manager | Kazuya Sudo |
| Address | 1-8 Issha, Meito-ku Nagoya, Aichi 465-0093 Japan |
| Phone Number | 052-734-2595 (Business Hours: 10:00–18:00 / Closed on weekends and public holidays) |
| Email Address |
About Prices
All prices shown are the displayed amounts and include consumption tax.
Returns and Exchanges
If a product is defective or if you receive an item different from what you ordered, we will promptly arrange a replacement (or refund when applicable) at our expense.
Please contact us within 7 days of receiving the product by email or phone using the contact details below.
Contact Information
Email: info@kiku-label.com
Tel: 052-734-2595
Please note that returns or exchanges cannot be accepted after 7 days from the delivery date. In some cases, returns may not be accepted depending on the order details or the condition of the product.
Examples of cases where returns cannot be accepted
- Products that have been used
- Pre-order items, made-to-order items, or custom-made products
- Products damaged by the customer
- Products that have stains, scratches, or odors after delivery
- Products returned in a condition significantly different from when delivered
Order and Delivery
About Orders
If you do not receive the order confirmation email, please check the following:
- The email address you entered is correct
- Your email settings are not blocking incoming messages
- The email has not been placed in your spam or junk folder
If you still cannot find the email, please contact our shop.
If 24 hours have passed and you have not received an order confirmation email, your order may not have been completed. In that case, please contact us.
About Shipping Time
If the item is in stock, it will be shipped within 5 business days.