privacy policy

Discovery-go Co., Ltd. (hereinafter referred to as “the Company”) recognizes the protection of customers’ personal information as an important social responsibility. In compliance with applicable laws and regulations regarding the protection of personal information, the Company has established the following “Discovery-go Co., Ltd. Privacy Policy” and is committed to ensuring the proper protection of personal information.

We may collect customers’ personal information when they use our stores, sales offices, or website, contact us, subscribe to our email newsletters, or respond to various surveys.

Personal information refers to information that can identify an individual customer, such as name, address, telephone number, email address, and age.

The Company will manage customers’ personal information appropriately in accordance with this Privacy Policy.

The Company may use personal information collected from customers, including order information (such as information related to customers’ order history), for the following purposes. The Company will not use customers’ personal information for purposes other than those listed below.

1)To process product orders and confirm or modify order details
2)To deliver ordered products and provide after-sales services
3)To introduce the Company’s products, services, events, and campaigns to customers via direct mail, email, or other methods
4)To respond to customer inquiries
5)To request customers to provide opinions or feedback regarding the Company’s services
6)To use the information for purposes individually agreed upon with the customer after separate notification from the Company
7)To create statistical data, classified by customer attributes (such as age and address) in a form that does not identify individuals, and to use such data for marketing purposes
8)To provide, display, and deliver information and services tailored to each customer’s preferences

To ensure the accuracy and security of personal information, the Company implements necessary and appropriate security measures, including access control to personal information, restrictions on methods of data removal, and protection against unauthorized access, leakage, loss, destruction, or alteration.

In the event that an incident involving personal information, such as a data leak, occurs, the Company will promptly take appropriate measures, including steps to prevent recurrence.

The Company may outsource certain operations within the scope necessary to achieve the stated purposes of use. In such cases, the Company will disclose personal information only to the extent necessary and will ensure appropriate management and supervision of the contractors through contracts and other arrangements.

Contractors may include, but are not limited to, the following:

• Delivery companies responsible for shipping products
• Printing companies and delivery companies used for sending direct mail
• Collection agencies in cases of unpaid product charges
• Business partners involved in the operation of the Company’s website

A cookie is a piece of data stored on a customer’s hard drive that contains information about the customer. The use of cookies on our online shopping website (hereinafter referred to as “our website”) is not linked to personally identifiable information.

In addition, we do not use cookies for the purpose of collecting unnecessary information. Customers can still use our website even if they refuse the use of cookies. However, please note that our website uses cookies on product detail pages and in the shopping cart, and the shopping cart may not function properly if cookies are disabled.

When using the shopping cart, we recommend enabling cookies in your browser settings. Cookies on our website are used only for functions such as the shopping cart and displaying customers’ purchase history.

In addition, some pages on our website use cookies to collect access logs to help improve the usability of the site, and to make the site more convenient by reducing the need for customers to re-enter personal information when they visit the site again.

1)Please note that if you voluntarily disclose personal information on the internet in places accessible to anyone, such as bulletin boards or review postings, that information may be collected and used by other users. If you publish your email address, you may receive unwanted messages based on the information posted. Customers should be aware that they are responsible for the information they share online.
2)Third-party websites and services accessible through our website, as well as companies that collect personal information through campaigns, promotions, or other activities, are independent entities and have their own privacy policies and data collection policies. The Company bears no obligation or responsibility for the policies or activities of these independent third parties.

The Company may revise this Privacy Policy without prior notice in order to ensure the proper protection of personal information, or due to the enactment of new laws, amendments to existing laws, or other circumstances.

If any changes are made, they will be posted on this website for notification. When using our services, please review the latest version of this page.

For requests, inquiries, or questions regarding the handling of personal information or retained personal data, please contact us using the contact information provided at the end of this page.

If you wish to request notification of the purpose of use, disclosure, correction, addition, deletion, or suspension of use of your personal data held by the Company, please contact us by email or phone using the contact information provided below.

Once we have confirmed that the request is made by the individual concerned, we will respond promptly within a reasonable scope.

Discovery-go Co., Ltd.
1-8 Issha, Meito-ku
Nagoya, Aichi 465-0093, Japan

Email inquiries:
info@huko.jp